Frequently Asked Questions

Event Information

Q: WHAT IS DRIVE IN Honk-y Tonk?

A: Honk-y Tonk is a concert series taking place in Hidalgo Texas Payne Arena's Parking Grounds, featuring nationally recognized recording artists. The event is designed to give music fans the live show experience, while still maintaining social distancing. Think concert meets drive-in movie.

Each show will be a 90 minute acoustic set and all audio will be transmitted via FM radio to be listened to in your car.

Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?

A: All CDC and State of Texas guidelines will be followed, and we are working closely with Hidalgo County and the City of Hidalgo to ensure this event meets or exceeds all recommended standards. We highly recommend that guests remain in their vehicles or designated area for the duration of the performance. In the event it is necessary for a fan to leave their vehicle, we ask that guest follow safe social distancing and WEAR MASKS. Failure to follow safe social distancing, or requests of staff members for participants to follow, will cause the participant to be subject to ejection. Event staff will be wearing personal protective equipment as required by CDC guidelines.

 

Ticket Information

Q: DOES MY TICKET PURCHASE WORK FOR ALL EVENT DAYS?

A: No. Each show date and time requires a ticket specific to that event.

Q: CAN I GET A REFUND

A: No. All sales are final Concert will be held rain or shine. 

Q: I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET?

A: Tickets need to be accessed on your mobile device using the ITICKETS App. In order to access and view your ticket please follow these steps:

  • Download the ITicket app via the iOS App Store or the Android Google Play Store

  • Use your email and password to log in and see your tickets. (This is the email and password you used to make this purchase)

  • Access your tickets via the ‘WALLET’ tab to scan your tickets at the entrance

 

Q: IF I DON’T HAVE A TICKET CAN I LISTEN TO THE SHOW FROM THE SIDEWALK OR OTHER NEARBY AREA?

A: No. All surrounding areas, including parking lots and will be inaccessible for watching or listening to the show.

 

Q: ARE PARKING SPACES ASSIGNED?

A: No - All tickets are General Admission and will not be assigned prior to arrival. Parking attendants will direct each driver to a parking space upon arrival. To ensure you don’t miss a thing, we added large video screens on each side of the stage. For those fans looking for the most intimate experience, a limited number of VIP tickets are available in the first two rows.

 

Q: WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?

A: Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be parked next to the other vehicles in your group. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.

Q: ARE THERE ANY SPECIAL RULES FOR PARKING?

A: Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is important that you stay in the space you are assigned throughout the event. Parking spaces between vehicles must remain clear.

 

Q: WHAT TIME SHOULD I ARRIVE?

A: Payne Arena Parking Lot will open at 7:30PM for a 9:00PM show. We suggest planning your arrival around 45-60 minutes prior to show time.

 

Q: CAN I UPGRADE MY TICKET?

A: A limited quantity of VIP tickets are available for online purchase.

 

Q: WHERE SHOULD WE ENTER?

A: There are is an entrances to the  Lot through 23rd st Please see map for clarification.​

Q: HOW DO I SCAN MY TICKET?

A: Please present your ticket at the driveway entrance for contact-free scanning by holding the ticket against your rolled up window. Our staff will scan your ticket through the glass.

 

Q: WHERE IS THE EXIT?

A: During the show, guests may only exit the West driveway Located on 10th st 

 

Q: WHAT IF I AM RUNNING LATE?

A: We encourage everyone to arrive on time to limit disturbances for others in attendance, as well as the talent on stage. Should you arrive late, our parking attendants will assist you in getting to your parking space as quickly as possible without negatively impacting the experience of other fans.

 

Q: WHAT IF I CAN’T USE MY TICKET?

A: All sales are final and there will be no refunds.

 

Q: WHAT HAPPENS IF THE HIDALGO COUNTY STAY AT HOME ORDER IS EXTENDED?

A: If the Stay at Home order causes us to postpone your concert, we will reschedule for the earliest possible date. Your original ticket will be valid for that date, and details will be communicated via email and social media.

 

Q: DOES EVERYONE IN MY CAR NEED A TICKET?

A: No, you will only need one ticket per car. The number of passengers in your vehicle must not exceed 4. Any additional passenger that has not bought a ticket will be charged an additional $25 at the door. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.

 

Q: CAN I LEAVE AND COME BACK?

A: Re-entry is not permitted.

 

Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT?

A: Unless there is an emergency, we ask that everyone stay in their parking space until the end of the show. In the event you need to leave unexpectedly, you may exit the parking lot.. If you need assistance, please ask one of our parking attendants and they will be happy to assist you.

 

Q: IS TAILGATING PERMITTED?

A: Yes, we welcome you to enjoy the show from inside or outside your vehicle. Lawn chairs and coolers are permitted. Please follow CDC guidelines and avoid interacting with people that did not come in your vehicle. For the safety of all staff and guests, grilling and yard games are not permitted. 

 

Q: HOW LONG WILL THE SHOW LAST?

A: Show will last approximately 90 min.

 

*Q: WHAT IS INCLUDED IN THE VIP TICKET? *

A: The purchase of a VIP ticket guarantees you a parking spot in the first two rows in front of the stage.

Event Details

Q: WILL RESTROOMS BE AVAILABLE?

A: We are asking that all fans minimize or eliminate the need to leave their car for any reason. A limited number of restrooms will be available for use and guests who need to use the facilities must follow social distancing restrictions and instructional signs. Restroom use will be limited to one adult at a time. Small children may be accompanied by an adult. Handicap restrooms will be available, and all restrooms will be monitored by a housekeeping attendant to ensure surfaces are cleaned after each use.

The restroom swill be accessible through the  southEntrance of The Point Lounge Inside the Payne Arena . Please refer to the map for further clarification.

 

Q: WILL CONCESSIONS BE AVAILABLE?

A: concessions will  be available.

 

Q: CAN WE BRING OUR OWN FOOD AND DRINKS?

A: Absolutely. You are welcome to bring your own food and drinks, to be consumed inside your vehicle.

 

Q: CAN I BRING ALCOHOL TO THE EVENT?

A: Alcohol is permitted at the event for guests 21+. Please drink responsibly and abide by the following rules:

  • Do not operate your vehicle while drinking

  • Have a designated driver

  • Do not bring glass bottles

 

Q: WILL SOMEONE BE PICKING UP TRASH?

A: While we will have staff on site to assist in housekeeping efforts, we kindly ask that you please take your trash with you and dispose of it at home to limit person-to-person contact and potential spreading of germs. Leave the space as you found it. No trash should be left behind for any reason! ​

 

Q: CAN I BRING A CAMERA?

A: Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses, Go-Pros, or any other professional audio, video, or digital recording devices are prohibited.

 

Q: WHAT HAPPENS IF IT RAINS?

A: Your safety is our priority. In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you, the talent and our staff safe. Important updates will be communicated through social media platforms.

 

Q: WHAT KINDS OF VEHICLES ARE PERMITTED?

A: Personal vehicles and trucks that fit in a single, standard parking space are welcome. Oversized vehicles such as RVs and trailers are not permitted.

 

Q: HOW DO I LISTEN TO THE CONCERT?

A: We will have a full audio and video productions for your enjoyment also we may transmit Audio via FM radio. When you arrive to Lot on the date of your show, the video screens will show you which station to tune into for your show. You must be in your car, tuned into the correct station in order to hear the performance

Q: CAN I LEAVE MY CAR RUNNING?

A: We understand that some cars need to stay running to run the radio, A/C, or Heater. You may keep your car running if you don’t have the following.

  1. After market muffler

  2. Diesel Engine

  3. Running / Head lights that stay on

  4. Unusually loud engine or fan

 

Q: WHAT IF MY CAR BATTERY DIES DURING THE CONCERT?

A: Unless you have a bad battery, that should not happen. But to prevent it from happening, put your car in Accessory mode if using your car radio to listen to the show. Unless you have a diesel engine or after-market muffler, you should also start your car once during the event for a few minutes to charge the battery. In the rare instance that your battery does die, please notify your nearest parking attendant and our staff will assist you in jump starting your car when the show ends.

 

Q: CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?

A: Absolutely.

 

Q: DO I NEED TO TURN MY HEADLIGHTS OFF?

A: Yes, headlights should remain off throughout the event.

 

Q: HOW DO I TURN OFF THE DAYTIME RUNNING LIGHTS ON MY VEHICLE WHICH STAY ON WHEN I HAVE IT IN ACCESSORY MODE?

A: Every vehicle is different. Please consult the owner’s manual for your vehicle before arriving at the show. In many newer vehicles, you can disable daytime running lights by using this procedure: 1. Place car in park, or manual shift to neutral 2. Turn off your engine and remove key 3. Set parking or emergency brake just enough to catch (not all the way) 4. Restart your car and the lights should stay off.

 

Q: CAN I LEAVE THE HATCHBACK OF MY SUV OPEN DURING THE SHOW?

A: In order to maintain safe social distancing, we ask that you please remain inside of your vehicle even with your vehicle’s hatchback open. Hatchbacks should be raised no higher than the top of your vehicle (level with your roof). If your hatch opens above your roofline, this blocks the view of others. You are responsible for keeping it lowered using a rope or similar method. Hatchback lights can usually be turned off by using a pen or piece of metal to close the opened latch. To re-open the latch, just pull the lever.

 

Q: DO I NEED TO STAY INSIDE MY VEHICLE?

A: We ask that all attendees stay inside their vehicle.  You may not be sitting so high as to obstruct the view of others. Please use common courtesy so everyone can enjoy the show.

 

Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?

A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member.

 

Q: CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?

A: Please avoid smoking at this event as it may disturb others in attendance.

 

Q: IS THERE ANYTHING WE CAN’T BRING OR DO?

A: Yes, the following items and activities are prohibited at this event:

  • Advertising, selling or promoting any third party product (including, but not limited to, food and beverage items)

  • Amplified sound systems

  • Disorderly conduct

  • Fireworks

  • Generators

  • Grills or fryers

  • Kerosene lamps or open flames of any kind

  • Laser pointers

  • Littering

  • Noisemakers

  • Tents, stand umbrellas and tarps

  • Use of drones

  • Wagons and strollers

  • Weapons

Please note that failure to follow these guidelines may result in ejection from the event.

 

Q: CAN I BRING MY PET TO THE SHOW?

A: There will not be a place for your pet to use the restroom at this event. That being said, if your pet stays inside your vehicle at all times, they are welcome to attend. Pets will not be allowed in truck beds.

 

Q: WHAT KINDS OF VEHICLES ARE PERMITTED?

A: Personal vehicles and trucks that fit in a single, standard parking space are welcome. Oversized vehicles such as LIFTED TRUCKS..OVER SIZED DULLIES, RVs and trailers are not permitted

 

Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?

A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member.

Q: CAN WE SIT IN A TRUCK BED?

A: YES. we will allow viewing from truck beds.

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